Your authorization for how BioBylt Labs and its partners charge your payment method.
By providing your payment method to BioBylt Labs and completing the checkout process, you authorize BioBylt Labs LLC and its designated payment processors (currently Stripe, Inc. and GreenPay) to charge that payment method for: (a) your BioBylt Labs membership fees on a recurring basis, (b) consultation fees charged by the provider group, (c) medication charges billed by the dispensing pharmacy, and (d) any applicable taxes, shipping fees, or administrative adjustments. You represent that you are authorized to use the payment method you provide and that all information you supply is accurate.
BioBylt Labs membership is a subscription service. Your payment method will be charged automatically at the start of each billing cycle (typically monthly or quarterly, depending on the plan you select) until you cancel. You will receive an electronic receipt for each charge. If you do not cancel before a new billing cycle begins, the charge for that cycle will be processed.
Because BioBylt Labs operates as a management services organization, amounts you pay may be processed as separate charges from different counterparties. In a typical transaction, you may see charges from:
Each charge will be described clearly on your billing statement. Where we combine charges into a consolidated payment for convenience, the consolidated charge will be identified as such.
BioBylt Labs LLC may modify membership pricing with at least fourteen (14) days' advance notice, delivered by email to the address on file and/or displayed in your account portal. Price changes take effect at the start of your next billing cycle following the notice period. Pricing for consultations and medications is set by the provider group and dispensing pharmacy respectively and is communicated to you at the time of service or dispensing.
If your payment method is declined, expired, or otherwise unable to process a charge, we will attempt to notify you by email and retry the charge over a short period. You are responsible for maintaining a valid payment method on file. Outstanding balances remain your responsibility regardless of whether a retry is successful. If a payment is not received within fifteen (15) days of the original invoice, BioBylt Labs may charge the payment method on file for the outstanding amount without further notice. If payment cannot be collected within an additional thirty (30) days after that attempt, your membership may be suspended or terminated consistent with the Terms of Service. Reinstating a suspended or terminated account may be subject to clearing the past-due balance and to pricing in effect at the time of reinstatement.
If you schedule a live consultation with the provider group and fail to attend, or cancel less than twenty-four (24) hours before the scheduled time, you may be charged a no-show fee of thirty U.S. dollars ($30.00) to your payment method on file. This fee is charged by the provider group and reflects the cost of clinician time reserved for you. The fee does not apply where you reschedule within a reasonable window, where a technology failure prevents attendance, or where otherwise waived by the provider group in its sole discretion.
Amounts displayed on our website are exclusive of applicable sales and use taxes unless otherwise indicated. Where sales or use tax applies to any portion of your transaction, it will be calculated and added at checkout or at the time of billing, and remitted to the appropriate taxing authority.
The BioBylt Labs program is a cash-pay (self-pay) program. BioBylt Labs, the provider group, and the dispensing pharmacy do not submit claims to commercial insurance, Medicare, Medicaid, TRICARE, or any other federal or state healthcare program on your behalf, and you agree that you will not submit such claims yourself for services or medications paid for through the BioBylt Labs program. You may be eligible to use a Health Savings Account (HSA) or Flexible Spending Account (FSA) for eligible medical expenses; BioBylt Labs does not verify HSA or FSA eligibility, and you are responsible for confirming eligibility with your plan administrator.
If you are prescribed and choose to receive a compounded medication through the BioBylt Labs program, you acknowledge and agree that all charges for the compounded medication are self-pay amounts, are not a covered benefit under any health insurance plan, and are your sole financial responsibility. You agree that you will not submit, and will not cause any third party to submit, a claim to any health insurance plan, HSA/FSA reimbursement program, or federal or state healthcare program for the cost of compounded medications dispensed through the program, unless expressly permitted by the applicable plan or program.
If amounts owed to BioBylt Labs, the provider group, or the dispensing pharmacy remain unpaid, we may engage a third-party collection agency or take other lawful action to recover the balance. You agree to pay reasonable costs of collection, including collection agency fees and reasonable attorneys' fees, to the extent permitted by law. Where permitted by applicable law, BioBylt Labs and the provider group and their agents may contact you by phone call, text message, email, or other means — including the use of automated telephone dialing systems and pre-recorded or artificial voice messages — at the contact information on file, for the purpose of collecting amounts owed. You may withdraw consent for specific communication methods at any time by contacting support@biobyltlabs.com, provided that withdrawal does not eliminate your underlying payment obligation.
You may cancel your membership at any time through your account portal or by emailing support@biobyltlabs.com. Cancellation stops future billing as described in our Refund Policy. Cancellation does not by itself terminate prescriptions already issued or shipments already in process, and it does not relieve you of any outstanding payment obligations.
If another person has agreed to be financially responsible for your care (a "Guarantor") and you have provided that person's information at enrollment, you authorize BioBylt Labs and its counterparties to bill the Guarantor for amounts you would otherwise owe. You remain personally responsible for any amount the Guarantor does not pay.
You consent to receive receipts, invoices, billing notices, and payment-related disclosures electronically by email to the address associated with your account. You may withdraw this consent only by closing your account; electronic delivery is required to participate in the program.